Returns and Refunds

Returns and faults

Contact P1 Fitness Supply Pty Ltd at sales@p1fitness.com.au with your order number, product details and a description of the issue. Photos or video can help us assess equipment faults. Please contact us before arranging freight so we can agree a safe and suitable return or inspection process.

Australian Consumer Law

Your rights under Australian Consumer Law apply in addition to any manufacturer warranty. Depending on the nature of a failure, you may be entitled to repair, replacement, refund or compensation. A warranty expiry does not automatically end those rights. Original packaging is not required to exercise consumer guarantee rights.

If equipment has a confirmed fault covered by consumer guarantees, we will arrange or reimburse reasonable return costs as required by law. For large or heavy equipment, contact us to arrange assessment or collection. No restocking fee applies to a statutory remedy.

Change of mind and order changes

Contact us as soon as possible if you wish to change or cancel an order. Change-of-mind requests are assessed separately from faulty-product claims. Any agreed return conditions, freight charges or deductions will be explained before you accept them. Do not return or dispatch equipment without first confirming the arrangements with us.

Return address

P1 Fitness Supply Pty Ltd
63 Cambourne Rd
Tomerong NSW 2540
Australia

Returns must be arranged in advance. This address is not an invitation to deliver unannounced. Refunds, where due, are processed through the original payment method where practical.